Every product has a story.
The Product Tracking System (PTS) monitors every stage a product passes through -- from the moment it is produced to the end of its life in the user's hands -- using a serial number or QR code. Senkronix PTS manages the entire product lifecycle on a single platform, from production quality to after-sales service, from anti-counterfeiting to recall.
The product is sold.
But where is it now?
Most companies lose track of their products once they leave the factory. When a customer calls to report an issue, it takes minutes to identify the batch, production date and quality certificate. In a recall, it is unclear how many units sit with which dealer or customer. When counterfeits appear, separating them from genuine products becomes impossible. Product information lives on paper, in Excel or in people's heads -- not in a system.
The Product Tracking System dispels this darkness. The serial number or QR code printed on the production line becomes the product's identity. Packaging, storage, dispatch to the dealer, sale, customer registration, warranty activation, service history, returns -- every action is appended to the same identity. The customer scans the QR code and instantly learns whether the product is genuine, when it was manufactured and how much warranty remains. The company sees the full story of every product.
What value does PTS add?
- Anti-counterfeiting -- A genuine product's QR reads only once; fakes are caught instantly
- Warranty management -- Warranty starts automatically; customers activate it themselves
- Recall -- Targeted batch-based recall; the location of every unit is known
- Quality traceability -- Repeated faults within the same batch are detected quickly
- After-sales service -- Technicians scan the QR and see the complete history
- Customer database -- First direct contact with the end user -- streamed to CRM
Eight modules.
From production to service.
Unique serial number generation, QR/barcode creation, label design, encrypted/signed code engine.
Production line integration, batch/lot management, quality control points, line/shift/operator logs.
Warehouse in/out via code scanning, pallet mapping, dealer dispatch, transit tracking, carrier notifications.
Dealer sales record, end-user activation (QR scan), warranty start, customer database.
Warranty period, coverage and terms management; service request, fault log, replacement, repair history.
Authenticity verification, counterfeit-scan alerts, geographic anomaly detection, reports and analytics.
Batch/lot-based recall campaign, affected-product map, customer notification flow.
Defect rate, batch-based quality trend, sales-to-activation ratio, geographic distribution, life estimation.
QR, barcode, RFID.
Or add blockchain.
Product Tracking Systems differ in cost and functionality depending on the label technology used. Senkronix selects and deploys the most suitable technology together with the customer, based on the product type, budget and depth of traceability required.
Identity technologies
- QR code -- The most common, inexpensive, readable from a phone; user-friendly
- GS1 DataMatrix -- Small footprint, high data capacity; the standard for production-line labels
- Barcode (Code 128) -- Classic linear barcode; low cost, fast reading
- RFID (UHF / NFC) -- Contactless, remote reading, high-volume automatic reading
- Hologram + QR combination -- Layered anti-counterfeit protection for premium products
- Blockchain (optional) -- An immutable identity chain, especially for luxury and pharmaceutical products
Production and system integrations
- Production line: Laser marking, inkjet printers, label-printing machines
- MES / SCADA: Direct link with production execution and control systems
- ERP: Logo, Mikro, Netsis, SAP -- two-way product/dealer/stock sync
- CRM: The activating customer flows automatically into CRM, and engagement begins
- Mobile app: End-user QR scanning, warranty activation, service request
- Service network: Authorized service panel, technician mobile, parts tracking
Wherever a product is a brand.
White Goods and Electronics
Activation, service history and parts-replacement tracking for products with long warranties. Integrated with the authorized service network.
Textiles and Apparel
Anti-counterfeiting is critical. Brand verification via genuine QR, seasonal tracking, batch-based return management.
Cosmetics and Fragrance
High risk of parallel imports and counterfeits. Batch/expiry tracking, authenticity verification, geographic analysis.
Food and Beverage
Traceability regulations, expiry, allergen declarations, cold-chain monitoring, rapid recall capability.
Automotive Spare Parts
OEM/OES identity, vehicle-part compatibility lookup, warranty start, in-service part-replacement records.
Luxury and Premium Products
Blockchain-backed immutable identity, counterfeit detection, authenticity verification in secondary markets.
Clear questions,
clear answers.
Four stages.
Each one documented.
We examine your production line, product range, quality control points, dealer network and service model. Scope and technology decisions.
Serial number engine, QR design, label placement, data model, integration plan and customer interfaces.
Two-week sprints, production-line pilot tests, end-to-end validation with real products. CI/CD, automated testing.
Production-line go-live, dealer training, customer communications, analytics and continuous improvement. SLA-based support.